Is KCB Safe? As Customers Claim Money has been disappearing in accounts #KCBHacked

KENYA: Kenyans have taken to social media with different views on whether KCB systems are safe for customers to trust them with their money.

According to a local blog a customer recently reported a suspicious transaction in KCB, after discovering he’d lost a considerable amount of cash, in what appeared like a well orchestrated scheme by the bank to defraud its customers.

Following the letter that he wrote to the bank’s management, it was discovered that a hacker had allegedly breached the Kenya Commercial Bank’s IT system and made away with over Kshs. 1 million.

Today Friday 21, KCB released a statement regarding the matter and this is what they had to put across..

KCB Group is aware of claims of an alleged data breach in one of its systems.

An investigation points to malicious misinformation that has caused concern amongst some of our customers. The alleged customer data breach has been found to be false.

We wish to assure all our customers that our platforms and data are highly secured. KCB Group systems including the mobile App have been extensively tested and validated by our internal and the best external data security experts. Multiple layers of encryption, private keys and unique authentication are among the key embedded data security features that safeguard our mobile app.

There is no breach to our systems.

The bank is working with the relevant authorities to take the necessary legal action against the parties who originated this misinformation.

Our commitment as a trusted partner is to continually offer secure and best in class banking experience using new technology

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